We value your money and we will not like you to waste your money in buying a product which you will never use. Hence, we offer a very simple 3 step return policy to our customers.

A coupon code equivalent to the returned product value will be shared for your future purchase. Below are the 3 steps for returning your purchases.

(i) Inform: You need to share the name, image of the product and opening video of the parcel via WhatsApp to our number 9063446730 or email at support@deestitch.com within 48 hours from receiving your parcel.

(ii) Return: Once you receive our confirmation for your return request approval, you need to ship us the products(s) you wish to return. It should be in its original and unused condition with intact packaging. The product(s) should be shipped back to us within 5 days from the day we approve your return request. The cost of shipping the product back to us will be borne by the customer.

(iii) Refund: Once we receive the package, we will inform you within 48 hours about the receipt.

Please note that we will not be able to process the refund coupon code if the product(s) is damaged or shipped without its original packaging. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.

Mode of Refund

Refund will be issued as a credit in the form of coupon code only (money will not be refunded for any eligible returns). The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1-year period for your purchase. 

Eligibility

All products sold under our website are eligible for return against a credit of coupon code. 

Damaged / used / products sent without original packaging are not eligible for refunds. No coupon code will be given in this case

Items which are not informed for returns within 48 hours / not received by us within 5 days, are not eligible for returns.